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Programs

iPad Air
(3rd generation)

Service Program for Blank Screen Issue

Read more...

Apple has determined that, under certain circumstances, the screen on a limited number of iPad Air (3rd generation) devices may go blank permanently. A brief flicker or flash may appear before the screen goes blank.

Affected devices were manufactured between March 2019 and October 2019. Apple or an Apple Authorized Service Provider will service eligible devices, free of charge.

Note: No other iPad models are part of this program.

 
 
Service Process

Your iPad Air will be examined prior to any service to verify that it is eligible for this program.

Note: If your iPad Air has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Prepare your iPad for Service

Follow these steps. If your device won't turn on or respond, finish as many steps as possible:

  1. If you can, backup your iPad to iCloud or your computer before service.
  2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.
  3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
  4. Bring your device and any accessories that you need help with.
  5. Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.
 
Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPad Air (3rd generation).

The program covers affected iPad Air (3rd generation) devices for 2 years after the first retail sale of the unit.

 

 

iPhone 6s,
iPhone 6s Plus

Service Program for No Power Issues

Read more...

Apple has determined that certain iPhone 6s and iPhone 6s Plus devices may not power on due to a component that may fail. This issue only affects devices within a limited serial number range that were manufactured between October 2018 to August 2019.

If you believe you have experienced this issue, please use the serialnumber checker this  to see if your iPhone 6s or iPhone 6s Plus is eligible for repair, free of charge.

Note: No other iPhone models are part of this program.

Service Process
Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Before service, backup your iPhone to iTunes or iCloud. 

If your iPhone has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Prepare your iPhone for Service

Follow these steps. If your device won't turn on or respond, finish as many steps as possible:

  1. If you can, backup your iPhone to iCloud or your computer before service.
  2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.
  3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
  4. Bring your device and any accessories that you need help with.
  5. Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.
Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

If you believe your iPhone 6s or iPhone 6s Plus was affected by this issue, and you paid to repair your device, you can contact Apple about a refund.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 6s and iPhone 6s Plus.

The program covers affected iPhone 6s and iPhone 6s Plus devices for 2 years after the first retail sale of the unit.

Apple Watch
Series 2 and 3

Screen Replacement Program for Aluminum Models

Read more...

Apple has determined that, under very rare circumstances, a crack may form along the rounded edge of the screen in aluminum models of an Apple Watch Series 2 or Series 3. The crack may begin on one side and then may continue around the screen as shown in the images below.

Apple Watch, full face view
Apple Watch, angled side view

Apple will replace the screen on eligible Apple Watch units that exhibit this type of crack, free of charge.

Eligible Models

The models below are eligible for this program.

  • Series and Model: Apple Watch Series 2
  • Case Sizes: 38mm and 42mm
  • Color and Material: Space gray, gold, rose gold, and silver aluminum
  • Sold Dates: September 2016 - September 2017

 

  • Series and Model: Apple Watch Nike+ Series 2
  • Case Sizes: 38mm and 42mm
  • Color and Material: Space gray and silver aluminum
  • Sold Dates: October 2016- October 2017

 

  • Series and Model: Apple Watch Series 3 (GPS), Apple Watch Series 3 (GPS+ Cellular)
  • Case Sizes: 38mm and 42mm
  • Color and Material: Space gray, gold and silver aluminum
  • Sold Dates: September 2017- September 2019

 

  • Series and Model: Apple Watch Nike+ Series 3 (GPS), Apple Watch Nike+ Series 3 (GPS+ Cellular)
  • Case Sizes: 38mm and 42mm
  • Color and Material: Space gray and silver aluminum
  • Sold Dates: October 2017- September 2019

No other Apple Watch models are part of this program.

Service Process
In all cases, your device will be sent to an Apple Repair Center. Your Apple Watch will be examined prior to any service to verify that it is eligible for this program.

Your Apple Watch will be returned to you in approximately 5 business days.

Note: If your Apple Watch has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

Prepare your Apple Watch for Service

Follow these steps. If your device won't turn on or respond, finish as many steps as possible:

Unpair your Apple Watch

When you unpair, your iPhone will try to create a backup of your Apple Watch. When your device returns from service, you can use the backup to restore your Apple Watch.

Follow these steps to unpair your devices:

  1. Keep your Apple Watch and iPhone close together. 
  2. Open the Apple Watch app on your iPhone and tap the My Watch tab.
  3. Tap your watch name at the top of the screen. 
  4. Tap the Info button  next to the device that you want to unpair. 
  5. Tap Unpair Apple Watch. For cellular models, tap Remove [Carrier] Plan. 
  6. Enter your Apple ID password. If you forgot your Apple ID password, you can reset it. 
  7. Tap again to confirm. 

If you don't have your iPhone, but your Apple Watch is working, you can erase all content and settings on your Apple Watch. On your Apple Watch, tap Settings > General > Reset > Erase all Content and Settings. For cellular models, tap Erase All to remove your plan. 

Further preparations 

  1. Update your Apple Watch to the latest version of watchOS.
  2. Update your iPhone to the latest version of iOS.
  3. Back up your iPhone. Your iPhone backup also includes a backup of your Apple Watch. 
  4. Charge both your iPhone and Apple Watch. 

When you come in for service, make sure that you bring these things with you:

  • Your Apple Watch
  • The iPhone that you use with your watch
  • The power cables and adapters   
  • Your Apple ID and password (For some repairs, you need your Apple ID password to erase your device and turn off Find My iPhone.)
  • Your sales receipt (if possible, in case your service requires proof of purchase)
  • A form of personal identification, like a drivers license, passport, or other government-issued ID
 
Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple program does not extend the standard warranty coverage of your Apple Watch.

The program covers eligible aluminum models of Apple Watch Series 2 and Series 3 for three years after the first retail sale of the unit or one year from the start date of this program, whichever is longer.

MacBook Pro
15-inch

Battery Recall Program

Read more...

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.

Customer safety is always Apple's top priority, and has voluntarily decided to replace affected batteries, free of charge.

Eligibility

First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is "MacBook Pro (Retina, 15-inch, Mid 2015)." If you have that model, enter your computer's serial number below to see if it is eligible for this program.

Check if your MacBook Pro is eligible, stop using it and follow the instructions to have your battery replaced.

Note: This program does not affect other MacBook Pro models.

Service Process

Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. Service may take 3-5 days.

This program is for battery replacement only. Please contact Apple Support and speak with an Advisor if you would like to arrange paid service for any additional issue.
Prepare your MacBook Pro for Service
To prepare your MacBook Pro for service, please back up your data.
Additional Information

This worldwide Apple program doesn't extend the standard warranty coverage of the 15-inch MacBook Pro.

This program does not affect your statutory or warranty rights.

 

MacBook, MacBook Air, MacBook Pro

Keyboard Service Program 

Read more...

Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel "sticky" or do not respond in a consistent manner

Apple will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Air (Retina, 13-inch, 2018)
  • MacBook Air (Retina, 13-inch, 2019)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)
  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2018)
  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2019)

Note: No other Mac notebook models are part of this program.

 
Service Process

Your MacBook will be examined prior to any service to verify that it is eligible for this program.

The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.

Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

Prepare your MacBook Pro for Service
To prepare your MacBook Pro for service, please back up your data.
Additional Information

This worldwide Apple program does not extend the standard warranty coverage of your MacBook.

If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.

The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.

MacBook Pro
13-inch

Display Backlight Service Program

Read more...

Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:

  • Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
  • Display backlight stops working completely

Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports)

Note: No other Mac notebook models are part of this program.

Service Process

Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program.

Note: If your MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

Prepare your MacBook Pro for Service
To prepare your MacBook Pro for service, please back up your data.
Additional Information

This worldwide Apple program does not extend the standard warranty coverage of your MacBook Pro.

If you believe your MacBook Pro was affected by this issue, and you paid to have your display repaired, you can contact Apple about a refund.

The program covers eligible MacBook Pro models for 4 years after the first retail sale of the unit.

Solid-State Drive Service Program

Read more...

Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.

Apple will service affected drives, free of charge. Apple recommends having your drive serviced as soon as possible.

Apple will also send an email to customers, who registered their device with Apple, to let them know about this program.

Eligibility

First check to see which 13-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is "MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)." If you have that model, enter your computer's serial number to see if it is eligible for this program.

This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.

Service Process

Your 13-inch MacBook Pro will be examined prior to service to verify that it is eligible for this program and in working order.

  • Apple will run a utility to update your drive firmware.
  • Your 13-inch MacBook Pro will be returned to you with macOS re-installed.
  • After service, you will need to restore your data from a backup.

Since your computer will not be able to access the internet until after you do a restore, we recommend that you have another device, such as your iPhone, to view the Apple support article about restoring your data from backup.

Note: Any files that were already corrupted prior to service, cannot be restored.

If your 13-inch MacBook Pro has any damage which impairs our ability to service the drive, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.
 
Prepare your MacBook Pro for Service

Prior to service, it's important to do a full back up of your data because your drive will be erased as part of the service process.

Additional Information

This worldwide Apple program doesn't extend the standard warranty coverage of the 13-inch MacBook Pro.

If you believe your 13-inch MacBook Pro was affected by this issue, and you paid for service, you can contact Apple about a refund.

The program covers affected MacBook Pro models for 3 years after the first retail sale of the unit.

 

iPhone X

Display Module Replacement Program for Touch Issues

Read more...

Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:

  • The display, or part of the display, does not respond or responds intermittently to touch
  • The display reacts even though it was not touched

Apple will replace the display module on eligible devices, free of charge.

No other iPhone models are part of this program.

Service Process

Your iPhone will be examined prior to any service to verify that it is eligible for this program.

If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Prepare your iPhone for Service

Follow these steps. If your device won't turn on or respond, finish as many steps as possible:

  1. If you can, backup your iPhone to iCloud or your computer before service.
  2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.
  3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
  4. Bring your device and any accessories that you need help with.
  5. Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.
Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This Apple program doesn't extend the standard warranty coverage of the iPhone X.

If you believe your iPhone X was affected by this issue, and you paid to replace your display module, you can contact Apple about a refund.

The program covers affected iPhone X devices for 3 years after the first retail sale of the unit.

 
 
 

Logic Board Replacement Program

Read more...
Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won't turn on. Apple will repair eligible devices, free of charge.

Affected units were sold between September 2017 and March 2018 in Australia, China mainland, Hong Kong, India, Japan, Macau, New Zealand, and the U.S.

If your iPhone 8 has an eligible serial number, Apple will repair it, free of charge. Use the serial number checker to see if your device qualifies for this program.

This program does not affect iPhone 8 Plus models or other iPhone models.

Service Process

Your iPhone will be examined prior to any service to verify that it is eligible for this program. In all cases, your iPhone will be sent to an Apple Repair Center for service.

If your iPhone 8 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Prepare your iPhone for Service

Follow these steps. If your device won't turn on or respond, finish as many steps as possible:

  1. If you can, backup your iPhone to iCloud or your computer before service.
  2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.
  3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
  4. Bring your device and any accessories that you need help with.
  5. Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.
Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This Apple program doesn't extend the standard warranty coverage of the iPhone 8.

The program covers affected iPhone 8 devices for 3 years after the first retail sale of the unit.

MacBook Pro
13-inch
(non Touch Bar)

Battery Replacement Program

Read more...

Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.

Eligibility

Use the serial number checker below to see if your device qualifies for this program. If your 13-inch MacBook Pro (non Touch Bar) has an eligible serial number, Apple will replace the battery, free of charge.

This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch

MacBook Pro models.

Check your serial number.

Replacement Process

Your 13-inch MacBook Pro will be examined prior to any service to verify that it is eligible for this program and in working order. Service may take 3-5 days.

Note: If your 13-inch MacBook Pro has any damage which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Prepare your MacBook Pro for Service
To prepare your MacBook Pro for service, please back up your data.
Additional Information
This worldwide Apple program doesn't extend the standard warranty coverage of the 13-inch MacBook Pro.

If you believe your 13-inch MacBook Pro was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.

The program covers affected MacBook Pro models for 5 years after the first retail sale of the unit.

iPhone 7

Repair Program for "No Service" Issues

Read more...

Apple has determined that a small percentage of iPhone 7 devices may show "No Service" in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board.

These affected units were manufactured between September 2016 and February 2018 and sold in China mainland, Hong Kong, Japan, Macao, and the U.S. See below for iPhone 7 model numbers that are covered in this program.

If your device exhibits the symptom described above, Apple will repair your device, free of charge.

This program only applies to iPhone 7.

Below are the three model numbers that are eligible for this program. You can find the model number on the back of your iPhone 7.

Eligible Models

  • Model number: A1660, A1780     
  • Country/Region: China
  • Model number: A1660          
  • Country/Region: Hong Kong, Macao, U.S. (includes Puerto Rico and U.S. Virgin Islands)
  • Model number: A1779
  • Country/Region: Japan
Back of iPhone 7
 
 
Service Process

Your iPhone will be examined prior to any service to verify that it is eligible for this program.

In all cases, your iPhone will be sent to an Apple Repair Center for service.

Note: Wireless carrier partners are not participating in this program.

If your iPhone 7 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Prepare your iPhone for Service

Follow these steps. If your device won't turn on or respond, finish as many steps as possible:

  1. If you can, backup your iPhone to iCloud or your computer before service.
  2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.
  3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
  4. Bring your device and any accessories that you need help with.
  5. Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.
Additional Information

Apple will be contacting customers via email who may have paid for a repair related to this issue to arrange for reimbursement. If you believe you paid for a repair related to this issue, and have not received an email from Apple by the end of March 2018, please contact Apple.

Apple may restrict or limit repair to the original country or region of purchase.

This Apple program doesn't extend the standard warranty coverage of the iPhone 7.

The program covers affected iPhone 7 devices for 4 years after the first retail sale of the unit.

iPhone 6s

 Program for Unexpected Shutdown Issues

Read more...

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.

If you have experienced this issue, please use the serial number checker to see if your iPhone 6s is eligible for a battery replacement, free of charge.

Replacement Process

Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

Note: Wireless carrier partners are not participating in this program.

Note: If your iPhone 6s has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Prepare your iPhone for Service

Follow these steps. If your device won't turn on or respond, finish as many steps as possible:

  1. If you can, backup your iPhone to iCloud or your computer before service.
  2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.
  3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
  4. Bring your device and any accessories that you need help with.
  5. Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.
Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

If you believe your iPhone 6s was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 6s.

The program covers affected iPhone 6s batteries for 3 years after the first retail sale of the unit.

 
 
 

iPhone 6 Plus

Multi-Touch Repair Program

Read more...

Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.

If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price.

Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted but paid for a repair that you believe was related to this issue, please contact Apple.

The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the service price.

Service Process

Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order. This program only applies to iPhone 6 Plus.

Note: Wireless carrier partners are not participating in this program.

Prepare your iPhone for Service

Follow these steps. If your device won't turn on or respond, finish as many steps as possible:

  1. If you can, backup your iPhone to iCloud or your computer before service.
  2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.
  3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
  4. Bring your device and any accessories that you need help with.
  5. Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.
Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide program covers affected iPhone 6 Plus devices for 5 years after the first retail sale of the unit.

MacBook Pro (Retina)

Antireflective Coating Issues 

Read more...

Apple has extended free repairs of anti-reflective coating issues for select MacBook and MacBook Pro models. 

Apple has authorized coverage within four years from the original purchase date of affected models.

Eligible models, listed below, qualify for a free display replacement within the four-year coverage period. Check your receipt to determine the exact purchase date of your MacBook or MacBook Pro. 

• MacBook Pro (13-inch, Early 2013) 

• MacBook Pro (15-inch, Early 2013) 

• MacBook Pro (13-inch, Late 2013) 

• MacBook Pro (15-inch, Late 2013) 

• MacBook Pro (13-inch, Mid 2014) 

• MacBook Pro (15-inch, Mid 2014) 

• MacBook Pro (13-inch, Early 2015) 

• MacBook Pro (15-inch, Mid 2015) 

• MacBook Pro (13-inch, 2016) 

• MacBook Pro (15-inch, 2016) 

• MacBook Pro (13-inch, 2017) 

• MacBook Pro (15-inch, 2017) 

• MacBook (12-inch, Early 2015) 

• MacBook (12-inch, Early 2016) 

• MacBook (12-inch, Early 2017)

Apple' states that all 2012 MacBook Pro models are no longer eligible since they were discontinued over four years ago. 

The damage appears to be caused by a variety of factors, including the pressure of the keyboard and trackpad on the display when closed, and the use of incorrect third-party cleaning solutions with microfiber cloths. 

Service Process

Your MacBook will be examined prior to any service to verify that it is eligible for this program and in working order. Service may take 3-5 days.

Note: If your 13-inch MacBook Pro has any damage which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Prepare your MacBook Pro for Service
To prepare your MacBook Pro for service, please back up your data.
Additional Information

Apple also states that customers who already incurred out-of-warranty costs related to this issue continue to be eligible for a refund, which can be initiated by contacting Apple support directly. 

iPhone XS,
iPhone XS Max, iPhone XR

Smart Battery Case Replacement Program

Read more...
Apple has determined that some Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR may experience charging issues. An affected Smart Battery Case may exhibit one or more of the following behaviors:
  • Battery case will not charge or charges intermittently when plugged into power
  • Battery case does not charge the iPhone or charges it intermittently

Affected units were manufactured between January 2019 and October 2019. This is not a safety issue and Apple will replace eligible battery cases, free of charge.

Eligible Models

The Smart Battery Case models below are eligible for this program:

Smart Battery Case for iPhone XS

iPhone XS

Smart Battery Case for iPhone XS Max

iPhone XS Max

Smart Battery Case for iPhone XR

iPhone XR

Note: No other iPhone Smart Battery Cases are part of this program.

 
 
Replacement Process

Your Smart Battery Case will be examined prior to any service to verify that it is eligible for this program.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple program doesn't extend the standard warranty coverage of the Smart Battery Case.

The program covers affected Smart Battery Case for 2 years after the first retail sale of the unit.

The affected battery cases will be disposed of in an environmentally friendly way.

Beats Pill XL Speaker

 Recall Program

Read more...

Apple has determined that, in rare cases, the battery in the Beats Pill XL Speaker may overheat and pose a fire safety risk. This product has been sold worldwide since January 2014 by Beats, Apple, and other retailers.

Customer safety is always a top priority at both Apple and Beats, and has voluntarily decided to recall this product. If you have a Beats Pill XL Speaker, please stop using it and follow the process to send it to Apple. In exchange, Apple will provide you with an Apple Store credit or electronic payment in the amount of $325 USD or approximate equivalent in local currency.

This program only applies to the Beats Pill XL speaker which is shown below. The Beats Pill XL Speaker comes in 5 colors: black, white, pink, metallic sky and titanium which are also shown on this web page.

Beats Pill XL Speaker - Front view
Front view
Beats Pill XL Speaker - Back view
Back view
Return Process

Here’s how the process works:

  • Please submit your return request by completing this web form.
  • Apple will send you a postage paid box so you can return your Pill XL speaker to us.
  • After Apple receives it, your Apple Store credit or electronic payment will be available within approximately 3 weeks.
 
Additional Information

Product returns will only be processed via the web for this program. Please do not attempt to return your product to any location that sells or supports Apple or Beats products.

This program does not affect your statutory or warranty rights to receive a refund.

If you need assistance with the return process or have questions about requesting a refund, please contact Apple Support.

Apple 5W European USB Power Adapter

Exchange Program

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Apple has determined that, in rare cases, the Apple 5W European USB power adapter may overheat and pose a safety risk. This adapter came with iPhone 3GS, iPhone 4 and iPhone 4S models shipped from October 2009 to September 2012 in the countries listed below. It was also sold as a standalone accessory.

Customer safety is always Apple’s top priority, and has voluntarily decided to exchange every affected power adapter for a new, redesigned adapter, free of charge. Apple encourages customers to exchange any affected adapter for a new one as soon as possible using the exchange process below.

Note: Other Apple 5W USB power adapters are not part of this program.

 
 
Identifying your adapter

Look at the label between the prongs on your adapter and compare it to the images outlined in red below. The model number and the color of the letters “CE” are the ways to identify an affected adapter.

An affected adapter features Model A1300 and the letters “CE” in solid gray. If you have an affected adapter, discontinue use and exchange it for a new one. You can charge your iPhone by connecting it via a USB cable to your computer until you receive a replacement adapter.

A redesigned adapter features Model A1400 and the letters “CE” outlined in gray. You do not need to exchange your adapter.

Affected adapter

Affected adapter detail

Redesigned adapter

Replacement adapter detail
Exchange Process

Apple will need to verify your iPhone serial number as part of the exchange process so please bring your iPhone with you.

The affected power adapter will be disposed of in an environmentally friendly way.

Additional Information

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

Apple Three-Prong AC Wall Plug Adapter

 Recall Program

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Apple has determined that, in very rare cases, the Apple three-prong AC wall plug adapters designed primarily for use in the United Kingdom, Singapore, and Hong Kong may break and create a risk of electrical shock if exposed metal parts are touched. This wall plug adapter shipped from 2003 to 2010 with Mac and certain iOS devices, and was also included in the Apple World Travel Adapter Kit.

Customer safety is always Apple's top priority, and has voluntarily decided to exchange affected wall plug adapters with a new adapter, free of charge. Apple encourages customers to exchange their wall plug adapter using the process below.

Identifying your wall plug adapter
Compare your adapter to the images below. Affected three-prong wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter. New adapters are white with gray on the inside portion that attaches to the power adapter.

Affected

Affected adapter slot detail
Affected adapter prong detail

New

New adapter slot detail
New adapter prong detail

Note: Apple USB power adapters are not affected by this program.

 
 
Exchange Process

Apple will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance.

Customers who purchased an Apple World Travel Adapter Kit can also exchange their affected three-prong wall plug adapter.

Additional Information

This program does not affect your statutory or warranty rights.

AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may be part of the Apple AC Wall Plug Adapter Recall Program.

USB Power Adapter

Takeback Program

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Recent reports have suggested that some counterfeit and third party adapters may not be designed properly and could result in safety issues. While not all third party adapters have an issue, we are announcing a USB Power Adapter Takeback Program to enable customers to acquire properly designed adapters.

Customer safety is a top priority at Apple. That’s why all of the products — including USB power adapters for iPhone, iPad, and iPod — undergo rigorous testing for safety and reliability and are designed to meet government safety standards around the world.

Starting August 16, 2013, if you have concerns about any of your USB power adapters, you can drop them off at an Apple Retail Store or at an Apple Authorized Service Provider. Apple will ensure that these adapters are disposed of in an environmentally friendly way.

If you need a replacement adapter to charge your iPhone, iPad, or iPod, we recommend getting an Apple USB power adapter. For a limited time, you can purchase one Apple USB power adapter at a special price — $10 USD or approximate equivalent in local currency. To qualify, you must turn in at least one USB power adapter and bring your iPhone, iPad, or iPod to an Apple Retail Store or participating Apple Authorized Service Provider for serial number validation. The special pricing on Apple USB power adapters is limited to one adapter for each iPhone, iPad, and iPod you own and is valid until October 18, 2013.

Note: Due to the complexity of testing required to detect an unsafe or counterfeit adapter, Apple Retail and Apple Authorized Service Providers cannot advise you on the authenticity or safety of your adapter. They are offering this special takeback program for any USB power adapter made for use with iPhone, iPad, and iPod for which you have concerns.

Identify an Apple USB power adapter

This overview will help you identify a USB power adapter from Apple. When you need to charge your iPhone or iPad, it is recommended to use the USB power adapter and USB cable that came in the box with your device. 

Customer safety is a top priority at Apple. That’s why all the products—including USB power adapters that come in the box with iPhone and iPad—undergo rigorous testing for safety and reliability and are designed to meet government safety standards around the world.

For more information about charging your iPhone, iPad, or iPod touch, refer to the Safety, Handling, and Support section of the iPhone User Guide, iPad User Guide, or iPod User Guide.

While iPod devices don't come with a power adapter in the box, you can use any of the power adapters listed below with an iPod.

5W USB power adapter

iPhone 5 and later (except for iPhone 11 Pro and iPhone 11 Pro Max) come with a 5W power adapter in the box.

10W USB power adapter

These devices come with a 10W power adapter in the box:

  • iPad Air 2
  • iPad Air
  • iPad mini 4
  • iPad mini 3
  • iPad mini 2
  • iPad 2

12W USB power adapter

These devices come with a 12W power adapter in the box:

  • iPad Pro 12.9-inch (2nd generation)
  • iPad Pro 12.9-inch (1st generation)
  • iPad Pro (10.5-inch)
  • iPad Pro (9.7-inch)*
  • iPad Air (3rd generation)*
  • iPad mini (5th generation)*
  • iPad (7th generation)*
  • iPad (6th generation)*
  • iPad (5th generation)*

* In some countries and regions, this model ships with the 10W power adapter.

18W USB-C power adapter

These devices come with an 18W power adapter in the box:

  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPad Pro 12.9 inch (4th generation)
  • iPad Pro 12.9 inch (3rd generation)
  • iPad Pro 11-inch (2nd generation)
  • iPad Pro 11-inch

The Apple 18W USB-C power adapter can fast charge your iPhone 8 or later.

 

Apple Ultracompact USB Power Adapter

 Exchange Program

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Important Safety Notice

On September 20, 2008, Apple announced the Apple Ultracompact USB Power Adapter Exchange program. 

Apple has determined that under certain conditions the new ultracompact Apple USB power adapter's metal prongs can break off and remain in a power outlet, creating a risk of electric shock.  We have received reports of detached blades involving a very small percentage of the adapters sold, but no injuries have been reported.

The ultracompact USB power adapters were supplied with every iPhone 3G sold in the following countries, and may also have been purchased separately as an accessory:

  • US
  • Japan
  • Canada
  • Mexico
  • Several Latin American countries (click here for a detailed list of countries)

Note: Apple USB power adapters supplied with original iPhones or supplied with iPhone 3G units sold in other countries are not affected. 

Customer safety is always Apple's top priority, and therefore has voluntarily decided to exchange every ultracompact power adapter for a new, redesigned adapter, free of charge.       

Users with ultracompact power adapters should immediately stop using them until they exchange them for a new, redesigned ultracompact adapter.

In the meantime, they should charge their iPhone 3G by connecting it to their computer with the USB cable that came with their iPhone or by using a standard-sized Apple USB Power Adapter (with fold up prongs) or with a third party adapter designed to work with the iPhone, such as a car charger.  

Identifying your adapter

If you purchased an iPhone 3G in any of the countries listed above, you received the ultracompact USB adapter.

Compare your USB power adapter to the pictures below. If it matches, Apple provides a replacement adapter in exchange for your current one.

If you have purchased this ultracompact adapter as a standalone accessory, you may also exchange it for a new one.
Replacement adapters have a single green dot on the bottom, like this:

If you have an ultracompact adapter with a green dot on the bottom, you already have a new, redesigned adapter and do not need to participate in this exchange program.

Exchange Process 

Replacement adapters will be available starting Friday, October 10, 2008. Please see below for the exchange process in your country. 

US, Canada and Japan

There are two ways to exchange your current ultracompact Apple USB power adapter for a new, redesigned adapter.

  • Order a replacement adapter by contacting Apple Technical Support. These replacement adapters will ship within one business day of your order.
  • Exchange your adapter at an Apple Retail Store starting on October 10.

Apple needs to collect your iPhone 3G's serial number as part of the exchange process.

If you apply via Apple Technical Support, you will also need to provide your iPhone's IMEI number along with your name and address so that we can send you a new adapter along with a shipment box so that you can return the affected adapter to Apple.  

If you visit an Apple Retail Store, you need to bring your affected adapter(s) and your iPhone 3G(s) with you to complete the exchange process.      

Mexico and Latin America

If you live in Latin America, please contact your local wireless carrier to replace your adapter.

Thank you for your cooperation with this exchange program, Apple apologizes for any inconvenience.

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